Frequently Asked Questions
Company & Project Fit
1. Are you a retail fixture manufacturer?
Yes. Super U Display Group is a custom retail fixture and shopfitting manufacturer based in Guangzhou, China. Founded in 2013, the company operates a 10,000 m² manufacturing facility with 120 employees and more than 20 woodworking and metalworking machines. The confirmed design team has more than 20 people, and the quality control team has 10 people.
The business is manufacturer-led and project-based. It is not a general trading company, stocked-fixture retailer, or on-site construction company. Public factory and capacity information should be kept current and supported by internal records.
2. Can we visit your factory in Guangzhou?
Factory visits can be arranged by appointment, subject to production schedules, visitor policies, confidentiality, and safety requirements. Before requesting a date, share your company, role, project type, expected scope, preferred dates, and the areas you need to evaluate.
A visit helps with supplier evaluation but does not replace a project-specific review of drawings, materials, quality requirements, capacity, schedule, and commercial terms.
3. What types of customers and projects do you work with?
We work with retail brands, store development and procurement teams, design firms, shopfitters, contractors, franchise groups, and multi-location operators.
Suitable projects include new stores, refurbishments, flagship locations, complete fixture packages, multi-store rollouts, shop-in-shops, brand counters, POS or POP display programs, and permanent indoor retail or mall kiosks.
We do not supply fixtures for supermarkets, hypermarkets, grocery stores, convenience stores, or c-stores. Heavy-duty warehouse or pallet racking, outdoor or temporary kiosks, mobile carts, and trade show or exhibition booths are also outside scope.
4. What are your minimum project and order requirements?
The confirmed manufacturing thresholds are:
- Minimum order value: USD 100,000
- Minimum complete-store area: 60 m²
- Minimum permanent indoor retail or mall kiosk area: 18 m²
Kiosks must be designed for permanent installation inside an indoor retail environment. Meeting a threshold does not automatically confirm project acceptance. Send the area, fixture list, quantities, destination, budget range, and dates so the complete scope can be reviewed.
5. Are the fixtures shown on your website in stock?
No general finished-goods stock program is offered. Fixtures are made to project requirements, so website products and previous-project images are capability references rather than ready-to-ship items.
To request a similar fixture, send the reference image, required dimensions, quantities, materials, finishes, functions, destination, and target date. Reference images do not automatically authorize an exact copy of another brand’s design. Final production must follow approved project drawings and applicable rights.
6. Can you manufacture a complete store package or support a multi-store rollout?
Yes. The manufacturing scope can include coordinated fixture packages for a single store and standardized repeat production for several locations. Depending on the project, this may cover wall systems, floor displays, tables, showcases, counters, storage, signage, lighting, packaging, and delivery coordination.
For a rollout, send the store count, rollout sequence, standard drawings, fixture list, site variations, destinations, target dates, and expected repeat volume. The final plan should define approved standards, change control, batch inspections, store-level quantities, labels, packaging, phased delivery, and replenishment requirements.
Project Information, Pricing & Quotation
7. What information do you need to prepare a quotation?
For a useful quotation, provide:
- Project location and delivery destination
- Store type, project type, and retail sector
- Floor plan, fixture drawings, renderings, or reference images
- Store or kiosk area
- Fixture list, dimensions, and quantities
- Materials, finishes, colors, hardware, lighting, and functions
- Current design stage
- Budget range or target cost where available
- Required arrival date and target opening date
- Required design, engineering, samples, manufacturing, packaging, freight, or remote-support scope
- Local contractor and site-handover responsibilities
If some details are missing, send the information available and identify the open decisions. We will explain what must be confirmed before pricing and what can remain provisional for an initial review.
8. How is the price of custom retail fixtures calculated?
Pricing is project-specific because every fixture is made to order. The main variables are dimensions, quantities, materials, finishes, hardware, lighting, structural complexity, engineering, samples or prototypes, packaging, destination, and the agreed delivery scope.
Drawings and a fixture list provide a more reliable basis than reference images alone. The quotation should identify the included scope, assumptions, exclusions, commercial terms, and whether freight is included.
9. Can you provide a preliminary fixture budget before the technical drawings are complete?
A preliminary budget may be possible when there is enough information to define reasonable assumptions. Send the floor plan, area, fixture list or product categories, reference images, expected quantities, finish level, destination, and target date.
The estimate should separate confirmed inputs from allowances and exclusions. It may change when dimensions, materials, hardware, lighting, drawings, packaging, and delivery requirements are finalized. A preliminary budget is not a production quotation or a fixed commercial commitment, and it does not cover the customer’s complete store-opening cost unless explicitly scoped.
Design, Engineering & Customization
10. Can you help if we do not have production drawings yet?
Yes. Design and engineering support can be included as a separate project scope. Depending on your starting point, the work may include layout development, concept direction, 3D views, fixture design, material and finish recommendations, technical drawings, or design-for-manufacturing.
Start by sending the floor plan, verified site information, product categories, reference images, brand requirements, budget range, and target opening date. We will confirm the required deliverables, fee, revision allowance, approvals, file formats, and responsibilities before work begins.
Customers with complete production information can request manufacturing without purchasing a separate concept-design service.
11. Can you manufacture from our drawings or reference images?
Yes. We can review customer-supplied production drawings, technical drawings, renderings, sketches, or reference images. If the information is incomplete, engineering or design development may be required before final pricing or manufacturing.
A reference image alone is not enough for production. We will also need dimensions, quantities, materials, finishes, functions, destination requirements, and confirmation that the customer is authorized to use the design. Production begins only after the relevant drawings, specifications, samples, quantities, and commercial terms are approved.
12. What can be included in the retail store design service?
Depending on the agreed scope, the design service can include:
- Store layout and space planning
- Merchandising zones and fixture locations
- Retail concept and visual direction
- 3D models, views, or renderings
- Custom fixture and display design
- Material, color, and finish recommendations
- Coordination of hardware, lighting, signage, and integrated elements
- Adaptation of approved fixture systems for different store sizes
Technical development, DFM, production drawings, assembly documents, samples, and physical prototypes may be scoped separately. The quotation must identify the exact deliverables, level of detail, file formats, approval stages, revision allowance, exclusions, and intended file use.
Super U is not the local architect, structural or MEP consultant, permit consultant, or construction company. The customer and its local professionals remain responsible for verified site dimensions, local regulations, permits, and site work.
13. How much does the design service cost, and is the fee refundable?
The confirmed design fee range is USD 600–1,000. It is refundable after the production order is confirmed. The exact fee and refund mechanism must be stated in the quotation because the scope can vary by project area, starting information, complexity, required views, revision rounds, and technical deliverables.
Send the floor plan, project brief, reference images, required outputs, and target schedule for review. Customers with production-ready drawings may not need a separate concept-design service, although an engineering review may still be required.
14. Can fixture dimensions, materials, and finishes be customized?
Yes. Fixtures can be customized by dimensions, configuration, product capacity, materials, colors, surface finishes, graphics, lighting, hardware, security, assembly method, packaging, and labels.
The available solution depends on appearance, product load, use, budget, manufacturing method, destination requirements, and quantity. Send drawings or dimensions, reference images, functional requirements, and any color or finish standards. Material or finish samples may be recommended before production.
Electrical, safety, environmental, and certification requirements must be identified early so the selected components and supporting documents can be checked for the destination market.
15. Can you make samples or prototypes before production?
Yes. The validation scope can include material samples, finish samples, component samples, prototype sections, or a complete fixture prototype. Not every project requires a full physical prototype.
The appropriate option depends on the fixture complexity, finish risk, function, quantity, rollout plan, and approval requirements. Send the drawings, critical dimensions, materials, finishes, functions, and the decisions the sample must validate. The quotation should state the cost, approval criteria, shipping, revision allowance, and how the approved sample will be used during production.
Process, Schedule, Quality & Compliance
16. What is the process from project inquiry to delivery?
The usual process is:
- Project submission and fit review
- Scope and responsibility definition
- Design or review of customer-supplied design information
- Engineering, materials, quantities, and quotation
- Samples or prototype approval where required
- Final technical and commercial approval
- Manufacturing
- Quality control and pre-shipment review
- Export packaging and delivery coordination
- Site handover to the customer’s local team, followed by agreed support or repeat production
The quotation and project documents should identify which stages apply, what each party must provide, the approval owners, and the conditions for moving forward.
17. How long does custom fixture production take?
The confirmed production period is normally 25–30 days after the required drawings, materials, finishes, quantities, samples where required, and commercial terms are approved.
This is the production period, not the complete project duration. Design development, engineering, samples, prototypes, customer approvals, freight, customs, and site delivery require additional time. Complex multi-material fixtures, large quantities, or phased rollouts may need a different schedule.
Share the required arrival date, target opening date, destination, design status, and quantities so a project-specific timeline can be reviewed.
18. What should we send for an urgent project?
Send the target opening date, required arrival date, destination, approved drawings or current design status, fixture list, quantities, materials, finishes, sample requirements, and all decisions still outstanding.
We can then separate design, approval, production, packing, freight, customs, and site time to review the critical path. An urgent date is not confirmed until the scope, capacity, logistics, and customer approval responsibilities have been reviewed.
19. How do you control fixture quality before shipment?
Quality control can include incoming material and component checks, in-process dimensional and finish inspections, quantity and hardware verification, lighting and function checks, pre-assembly where appropriate, and final inspection before packing.
Photo or video records, customer inspection, or third-party inspection can be included where agreed. The exact inspection plan, tolerances, sample references, functions, acceptance criteria, and reporting method must be defined for each project. We do not describe every project as receiving identical testing, 100% inspection, or complete pre-assembly.
20. Can you provide CE, UL, FSC, ISO, or other compliance documents?
Relevant certificates or supporting documents may be available, but they must be checked against the legal holder, facility, product, material, component, destination market, scope, issue date, and validity period.
A company or factory certificate does not automatically certify every finished fixture. Electrical components, wood products, finishes, fire performance, and environmental claims may require different evidence. Send the destination country, project specification, required standard, authority or client requirement, and exact material or component concerned. We will identify which documents need to be checked for the project.
Packaging, Global Delivery, Installation & Support
21. Can you ship custom fixtures internationally, and how are they packed?
Yes. Super U can coordinate export packaging and international delivery under an agreed scope. Packaging is selected according to fixture size, weight, finish, fragility, assembly method, route, and handling conditions. Protection may include surface wrap, foam, corner protection, cartons, pallets, or plywood crates where appropriate. Components can be labeled and packed by fixture, store, or installation sequence.
Freight cost depends on shipment volume and weight, packing method, route, transport mode, destination, Incoterm, customs responsibilities, insurance, and last-mile scope. Production time does not include freight transit. The quotation should state the packaging method, freight scope, responsibility transfer, and any destination handling requirements.
22. Do you provide on-site installation?
Super U Display Group does not provide on-site unloading, local construction, permitting, or installation. The customer or its appointed local contractor remains responsible for verified site conditions, access, labor, equipment, local compliance, interfaces, and installation.
The manufacturing scope can include installation-ready engineering, assembly drawings, hardware schedules, labeled components, prepared hardware, packaging by installation sequence, and remote technical guidance. The exact documents and support must be defined before quotation.
23. What warranty and after-sales support are available?
The confirmed warranty is 3–6 months for the main manufactured products and one year for selected components. The contract must state the exact products and components covered, start date, exclusions, evidence requirements, remedies, and response arrangements.
If an issue occurs, provide the project reference, drawing revision, shipment information, affected quantity, photos or video, packaging condition, and installation details. We will review the information against the approved drawings, samples, inspection records, delivery responsibilities, and warranty terms.
Coverage does not automatically include transport damage, incorrect unloading or storage, installation damage, misuse, site conditions, normal wear, or unauthorized modification. Repeat production, replenishment, replacement components, and remote technical guidance can be reviewed separately where required.
Still Need a Project-Specific Answer?
Send the current drawings, quantities, destination, budget range, and dates for review